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A Confused Crew Costs You…Set Your Team Up for Success on Site

You’ve done the hard yards of selling the job to a client. You’ve planned it to perfection and teed up the crew. But just when you think you’re off the tools for good, the phone starts ringing. Again. And again. And again. It’s like you’ve built a business… just to answer questions from your team all day.

It’s not because they’re incompetent. It’s often because they’re missing the full picture. And that missing piece? That’s on you.

Today we unpack why tradies get stuck being the go-to for every little decision and how to finally stop being the bottleneck. It all comes down to four key elements—scope, materials, time, and boundaries. It’s so you can hand over jobs with confidence and win back your freedom.

In this episode you’ll learn:

Clarity around scope eliminates confusion and drastically reduces unnecessary phone calls.
Proper handovers transfer knowledge, not just responsibility, to the ground crew.
Most mistakes stem from missing information, not poor skills or bad intent.
Without boundaries, the crew defers every decision, creating a bottleneck at the top.
Time expectations must include both deadlines and realistic, broken-down milestones.
Vague assumptions cost money – be explicit about inclusions, exclusions, and client agreements.