Difficult Conversations PART 1: Why avoiding them costs you more

Let’s face it – no one starts a business dreaming of tough talks, awkward silences, or calling out bad attitudes. But as your team grows, so does the need for courageous conversations.

Whether it’s pulling someone up on poor performance, tackling toxic behaviour, or confronting safety breaches head-on –this is where real leadership shows up.

We dive into the art and science of difficult conversations – why they matter, what’s at stake if you avoid them, and how to handle them without torching your culture or losing sleep.

These aren’t the skills you learned on the tools, but they’re the ones that will make or break your business. They’re so important that we’ve broken this into two episodes.

In this episode you’ll learn:

???? Poor performance must be addressed early to prevent long-term cultural damage.

???? Behaviour and attitude issues can quickly undermine team morale and standards.

???? Safety breaches demand immediate, well-handled conversations to protect everyone involved.

???? Avoidance creates resentment, confusion, and a toxic workplace environment over time.

???? Preparation is key—gather facts, remove emotion, and clarify your desired outcome.

???? Choosing the right place sets the tone for a productive conversation.

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